Inside your accounts
We work in your subscriptions and systems, so we don't need accounts of our own.
Build
The strategy is set.Now we build it.
Custom AI tools, voice agents and AI-forward websites - engineered around how your business actually runs, with security and compliance built in from the start.
// the operational layer
A demo is easy. Infrastructure your business runs on is the hard part.
Most AI builds stall at the proof-of-concept - a clever demo that breaks the moment it meets real data, real workflows and real people. We build the operational layer: agents, voice and web, wired into your business and engineered to last.
Context
Your AI doesn't know your business.
Every chat starts from scratch, so the answers come out generic. A Business Brain holds what the business knows and has decided, in one place your team's AI can read. We confirm at the Audit that your tools can use it.
See the Business BrainBeforeToday: six places, no shared memory
Each tool plugs into your AI on its own. None of them talk to each other.
AfterWith a Business Brain
One brain behind every tool, so each answer starts from the same facts.
Your inbox has turned into a second job.
Working out what's urgent takes the start of every day. With an AI Inbox, your mail arrives sorted by priority and the replies are already drafted. You still press send.
Read about the AI InboxBeforeToday: 47 unread, in arrival order
newest first47 unread
PW
Product WeeklyThis week in product
PM
Priya MenonRe: Q3 board pack, final numbers before Friday
CA
CalendarMeeting booked: Thursday 10am
AC
AccountsInvoice due tomorrow
TW
Tom WallaceCoffee next week?
AL
Aisha LawsonContract redlines attached
The board pack question sits between a newsletter and a calendar invite.
AfterWith an AI Inbox
triage running47 unread
PM
Priya MenonRe: Q3 board pack, final numbers before Friday
Reply neededTW
Tom WallaceCoffee next week?
Reply neededAC
AccountsInvoice due tomorrow
FinancePW
Product WeeklyThis week in product
NewsletterAL
Aisha LawsonContract redlines attached
FYICA
CalendarMeeting booked: Thursday 10am
Auto-filedSorted before you open it, with drafts waiting on the ones that need a reply.
Voice
After-hours calls go to voicemail.
An enquiry that lands at 7pm on a Tuesday can sit until morning, if anyone calls back at all. Our voice agents pick up around the clock and put urgent calls through to a person.
How our voice agents workBeforeToday: four missed calls
After-hours calls this week4 missed
MissedMon 6:42pm No voicemail left
MissedTue 7:15pm Voicemail, called back Wednesday
MissedSat 9:10am No voicemail left
MissedSun 2:30pm No voicemail, number not saved
Four enquiries this week, and one got a call back.
AfterWith a voice agent
After-hours calls this week4 picked up
BookedMon 6:42pm Quote visit set for Thursday 10am
Handed overTue 7:15pm Urgent job, put through to Sam
AnsweredSat 9:10am Pricing question answered, details logged
LoggedSun 2:30pm New enquiry added to the CRM
Every caller gets a next step, and the details land in your CRM.
Automation
Four manual steps on every order.
Copying details from email into the CRM and the right folder is repetitive work that adds up across a busy week. We build agents and automations around the workflows you run today, inside your existing platform.
Custom automation in detailBeforeToday: a person copies it all
Order 1048, start to finishby hand
Step 1Copy the order out of the email
Step 2Retype it into the CRM
Step 3Save the PDF to the right folder
Step 4Email the customer a confirmation
Each step is easy, and none of them needs a person.
AfterWith a custom automation
One order, handled by an agent3 done, 1 waiting
↓Order email read and the details pulled out
✓CRM record created and linked to the customer
✓PDF filed in the customer's folder
→Confirmation drafted and waiting for a person to send
The agent does the copying. A person still checks what goes out.
Care
AI builds wear down when nobody looks after them.
Models change and people move on. Once a build is live, the AI Care Plan makes keeping it working our job.
What the AI Care Plan coversBeforeWithout the AI Care Plan
One build, four months on its own
Week 1The new agent works. Everyone's impressed.
Month 2A model update changes how it writes.
Month 3The person who built it leaves.
Month 4It stops working, and nobody notices.
Left alone, small changes pile up.
AfterWith the AI Care Plan
October care reportall working
↑2 agents upgraded to a newer model, tested before switching
✓1 repair after a field changed in the accounts system
+2 checks added after the price list changed
✓Checks 12 run, 12 passed
Most used this month
Inbox triage412
Due diligence212
Proposal writer38
Next month: the quoting agent your sales team asked for.
Same build, four months on, still doing its job.
VoiceSaaS build · production voice agents
Voice Agent SaaS
Real conversations, handled - around the clock.
We build production voice agents that answer, qualify, book and route real calls - not a chatbot bolted to a phone line. Natural conversation, your business logic, and clean handoff to a human the moment it matters. Delivered as a SaaS build you can run and scale: configured to your scripts, integrated with your calendar and CRM, and monitored so it keeps improving.
- After-hours and overflow call handling
- Booking, reminders and inbound qualification
- Routing to the right person, with full context
Try Donna - Our AI Receptionist →
// found by AI
AI answer
Based on the latest information, the standout option is...
★ cited: yourbusiness.com.au
Web · AEOin partnership with Rod Fernandez Design
AI-Forward Websites
Beautifully built, fast, and made to be found - by people and AI.
Search is changing. People increasingly ask AI, not a search bar - and the businesses winning are the ones whose websites are built to be read, understood and cited by AI engines. That's AEO: Answer Engine Optimisation. Through Rod Fernandez Design, we build beautifully designed, fast-loading websites engineered for AEO from the ground up - delivered at scale, and at roughly half what most agencies charge for the same standard.
- Engineered for AI discoverability and online visibility
- Fast-loading, beautifully designed, conversion-focused
- Delivered at scale, at ~half typical agency cost
How a build starts
Audit, Build, Care.
New builds like the Business Brain and AI Inbox are scoped from a fixed-price AI Audit, so you know the cost and the order first. Voice agents and custom automation keep their own pricing.
Step 1Audit
$2,500 +GST
Fixed fee, delivered in 7 to 14 days. Credited to a build started within 30 days.Step 2Build
From $5,000 +GST
Per build, scoped from the Audit.Step 3Care
About $1,000 a month +GST
Per build, once it's live.40%
revenue lift in 3 weeks
One coordinator, one AI offsider built to handle the busywork - freeing her for her highest-value tasks.
24/7
capacity, no new headcount
Voice and automation agents that handle real work around the clock, then hand off to a human when it counts.
~50%
of typical agency cost
AI-forward websites through Rod Fernandez Design - delivered at scale, engineered for AEO.
Your tools, your files
Built in what you already pay for.
Yours to keep
What we build stays in your accounts after hand-over, and it runs without needing us.
No house AI
If the AI your team uses now can do the job, we'll build on it instead of adding another.
Checked before we build
We check what's feasible at the Audit, then test it again in your setup at hand-over.
Every business will run on AI infrastructure. The only question is whether yours is built around how you work - or bolted on after.